Why we are different
We’re a major global organisation, operating in markets worldwide - and that’s a key difference. It means we’re big enough to handle any kind of assignment, yet we’re still nimble enough to tailor our services to suit the most specific of needs. And we have the support services to deliver seamless, end-to-end fulfilment services, whatever the business sector.
Business models tailored to your requirements
Each of our fulfilment services, magazine subscription and direct-marketing/continuity, can be structured to meet your specific business needs. The services are linked to powerful back-end systems to provide you with comprehensive CRM capability across languages, cultures and business sectors – a truly one-stop solution that is unique to TW4.
Experience that counts
We support clients who have customers in more than 150 countries, which gives us unsurpassed understanding of the global marketplace. We operate in a pan-European, multi-lingual, multi-client business: we speak the languages, we appreciate the cultural differences, and we understand the currencies, taxation systems, banking arrangements and postal systems. And this knowledge enables us to add value to everything that we do for our clients.
Systems to keep you in front
TW4 has invested heavily – and continues to do so – in every aspect of our business. As a result, we have the infrastructure, technology, security, business processes, and quality control systems to ensure efficiency and effectiveness in all that we do, whether for a global subscription magazine or a pan-European Internet direct marketing programme.
Advanced payment processing
Our in-house payment processing facility is global in scale and capability. Our clients operate in different countries, using different currencies, different payment systems, different banking arrangements – as a result they can grow their marketing activities without worrying about how to manage the payment process.
Comprehensive fulfilment services
From database management through mailing operations to international distribution, we have the facilities, expertise and experience to handle your complete value chain. Our systems are robust yet agile, enabling us to react efficiently to specific circumstances to safeguard customer retention.
We leverage our buying power for your benefit
We maintain close relationships with postal organisations throughout Europe, offering direct entry to more than 30 local post offices, including Royal Mail, Spring, Dutch TPG, Deutsche Post and Swiss Post. The scale of our operation gives us exceptional buying power, enabling us to negotiate bigger and better deals for our clients. You benefit from lower costs, improved efficiencies, more effective order fulfilment – and improved profitability.
Fully auditable invoicing and reporting
We appreciate that you need to keep costs under control, but you don’t need the expense of setting up a specialised system to keep track of what you are spending on fulfilment. With TW4 you don’t need to: we have developed a highly sophisticated, fully auditable invoicing and reporting system that provides detailed reports on transaction volumes and project support costs. That means you know at all times what your costs are and you only pay for what you use.
Keeping your customers happy
Winning customers is only part of the battle: keeping them happy is the way to long-term profits. Fast, efficient and cost-effective fulfilment of customers’ orders, seamless subscription management are all essential to maximise customer satisfaction – and profits. That is what TW4 offers – it is yet another way that we provide real value to your business.
